This adorable viral video is such a hoot (LOVE the Eels soundtrack). It shows a Comcast tech who’d come to a guy’s house to replace a cable modem and then fell asleep on the couch after being on hold for over an hour with the home office. As the vid puts it:
Thanks Comcast for:
Two Broken Routers
Four Hour Appointment Blocks
Weeklong Internet Outages
Long Hold Times
High Prices
Three Missed Appointments
Promising to Call Back and Then Not Calling
Thanks for Everything
The sad thing is that, the cable guy probably got fired for sleeping on the job (and embarrassing Comcast), while their customer service will likely do nothing to change as a result.
[Via Boing Boing]